Spa etiquette

 

 

Working hours 7am to 10pm

Weekends 9am to 9pm

 

Appointments

We advise you to book your appointments prior to your arrival, so that we can best accommodate your needs and avoid disappointment should we be fully booked. To confirm and secure your reservation, a credit card will be required.

 

Cancellation policy

We require 2 hours notice when cancelling or rescheduling all appointments. A full charge will be applied for any appointment not being cancelled within this time or for a no show.

 

Arrival

You are encouraged to arrive 15 minutes prior to your appointment in order to change, relax and enjoy the facilities at the spa. Please be advised that late arrivals will result in a reduction of treatment time.

 

During your visit

We aim to provide a peaceful setting for all guests, so we ask you to please keep your mobile on silent. Alcohol and smoking are not permitted. The spa team reserves the right to refuse the access to anyone whose dress or behavior may disturb or endanger other guests at the spa areas.

 

Valuables

Lockers are provided in the changing rooms, but we advise you not to bring or wear valuables whilst using our facilities. While we endeavour to take care of your belongings we do not assume liability for any loss of or damage to personal articles.

 

Steam room

Please remember to drink enough water before using our steam room and pay attention to certain health precautions. Out of respect for all our guests, we kindly ask you to keep your modesty covered with a towel in the steam room and use your bathrobe in other square nine spa areas.

 

Special requirements

Please inform us if you suffer from allergies, sensitivities, high blood pressure, diabetes, a heart condition or any other physical ailments or injuries at the time of your reservation to allow the best possible treatment experience for you.

 

After you treatment

It is very important to drink a lot of water before and after your treatment. Take time to relax immediately afterwards, as this will help ensure you experience the full benefits of your treatment.

 

Children

All persons under the age of 16 wishing to have a treatment or use the facilities are regarded as minors and must be accompanied by a parent or legal guardian. Please be aware that there is no permanent life guard in attendance in the pool area.

 

In room treatments

On request we can arrange in room treatments at a higher rate.

 

Products

To continue your wellbeing regime at home, products used during your treatment are available for purchase on departure.

 

Gift certificates

Spa treatments or packages are an ideal gift for a special occasion. Gift certificates are non refundable and non transferable.

 

Payment

We accept all major credit cards, cash or room charge. Valid identification and credit card authorization is required for third party payment.

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